INDUSTRY

Manufacturing

HEADQUARTERS

Pennsylvania, United States

HEARTCOUNT USERS

159

What challenges did you face before using the tool?

We had a relatively high voluntary attrition rate, part of it due to employee dissatisfaction caused by some organizational issues and failure to identify some employees’ needs.
How did you overcome your challenges and what results have you achieved using HC?
By measuring our employees' pulse on a weekly basis and receiving feedback, we’ve managed to address many topics, solve numerous issues and continually increase (from week to week, from month to month) the level of employee well-being and engagement. As a result, the attrition rate went down by 3%.

Which Heartcount features do you like the most and why?

The best Heartcount feature for us is the possibility to compare different parts of the organization. It allows us to see what works and what doesn’t work in particular part of the organization and what could be the cause of certain issues.

Results

Continuous engagement improvement!