It is essential to find the metrics that are relevant to your employees, your customers and your organization.
Here are all the potential ways to measure employee happiness we’ve come up with - beyond just polling employees.
Two employee-related metrics are:
Happy organizations also attract more and better new hires. That means that you could also measure happiness using metrics like:
This will be especially relevant in fast-growing workplaces or in industries where there is strong competition among the best talents.
We know that happy employees make the customers happy. Some potential metrics are:
We also know that happy employees do a better job, so measuring happiness could also mean tracking metrics like:
Given that happy employees are less likely to show bad behaviour at work, we could also track metrics like:
This area is a little more speculative but some people have suggested measuring things like:
These do raise some ethical issues around privacy and bodily autonomy.
No workplace should measure all of these metrics. Depending on the industry, situation and type of employees only a small subset of these will be relevant. It’s up to each workplace to define which the most relevant ones and find a good way to track them and act on the results.
Heartcount is an AI powered tool, which measures happiness at work in a new and better way. It is a tool for tracking results and relationships (personal fulfilment, progress, relationships with colleagues and managers) that influence happiness at work.