Webinar: Put Your People First

Written by:Bojana Savanović
Published on: 13 October 2021 Reading time: 2 minutes

We are living in a world where technology and social media shape everyday life, and we easily forget that people matter the most. We are focusing our time and resources on taking the best from technology, instead of putting the focus on getting the most out of people. So, what can we do to put the people first?


We will try to answer this question at the next Heartcount webinar with Monika Hilm, the managing director of the Yasuragi AB part of Nordic Hotel & Resorts, NCHG, and the writer of the book “Put Your People First”.


Webinar is FREE, and it will be held on the 3rd of November, from 3 p.m.to 3.45 p.m. CET, and you can join us by filling the form at the link.


Monika Hilm, a Women Who Brought a New Approach towards the Hotel Industry


During her hotel career, Monika has come across many good managers. However, the truth is that she encountered many more who are really terrible at managing a hotel, and whose actions have directly led to hotel employees leaving their jobs. Moreover, these poor managers have often caused even health risks for their employees by creating horrifying work conditions.


A few years ago, she wrote a Linkedin post about being tired of abusive guests who threaten with social media if they don't get what they want. But the message really was about senior managers who, for decades, have been overruling employees in order to please the misbehaving "guests", and, by doing so, they reinforced their behavior. The post circled the world multiple times and raised debates and emotions. This experience gave Monika an idea to write the book "Put Your People First".


Throughout the book, she tells the stories of numerous hoteliers that she has interviewed in person, via Skype or LinkedIn, as well as the stories from her 22 years in the hospitality industry that include nine countries on three different continents. She’ll share some of those stories with you at the Heartcount webinar called “Put Your People First”.


Join Us


Join us for the next Heartcount online event to hear Monika Hilm, a woman whose approach to the hotel industry—Put Your People First, got her extremely rewarding results.